PRIVACY & COOKIE POLICY
Last Updated: September 12, 2026
YOUR PRIVACY HAS A SPOT, TOO.
At PaddlePod, we believe your personal information should be handled responsibly and transparently.
This Privacy & Cookie Policy explains what information we collect when you visit getpaddlepod.com, place an order, contact us, sign up for communications, or otherwise interact with PaddlePod. It also explains how we use and share that information and the choices you may have regarding your information.
By using our website, you acknowledge the practices described in this policy.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with PaddlePod.
Information You Provide
When you place an order, contact us, create an account, subscribe to communications, or otherwise interact with our website, you may provide information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Account information
- Communications you send to us
- Reviews, feedback, or other content you submit
Payment Information
Payments may be processed through third-party payment providers such as Stripe or PayPal.
PaddlePod does not generally receive or store your complete credit or debit card number. Payment providers process payment information according to their own privacy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed
- Links or buttons clicked
- Referring website or source
- Approximate location derived from an IP address
- Date and time of visits
- Shopping and checkout activity
- Advertising and campaign interactions
This information helps us operate the website, understand how customers use it, measure advertising performance, and improve PaddlePod.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide shipping and tracking information
- Communicate about purchases
- Provide customer service
- Process returns and refunds
- Maintain customer accounts
- Detect or prevent fraud and misuse
- Improve our website, products, and customer experience
- Measure website traffic and performance
- Understand how visitors interact with our website
- Measure the effectiveness of advertising campaigns
- Deliver and improve advertising
- Send marketing communications when permitted
- Comply with legal, tax, accounting, and regulatory obligations
We may also use aggregated or de-identified information for analytics and business purposes where permitted by law.
3. COOKIES AND SIMILAR TECHNOLOGIES
Like most ecommerce websites, PaddlePod may use cookies, pixels, tags, local storage, and similar technologies.
Cookies are small pieces of information stored on or associated with your device. Some are necessary for the website to function, while others help us understand website usage or measure and improve advertising.
Essential Cookies
These technologies help provide functions such as:
- Shopping cart functionality
- Checkout
- Account login
- Website security
- Fraud prevention
- Remembering certain preferences
Because these technologies are necessary for core website functionality, disabling them may prevent portions of the website from working properly.
Analytics Cookies
We may use analytics technologies, including Google Analytics, to understand how visitors find and interact with our website.
Analytics information may help us understand which pages people visit, how visitors navigate the website, where traffic comes from, and how the website performs.
Advertising Cookies and Pixels
We may use advertising and measurement technologies from platforms such as Google and Meta, including technologies associated with Google Ads and Meta advertising.
These technologies may help us:
- Measure whether advertisements lead to purchases or other actions
- Understand the effectiveness of advertising campaigns
- Build or measure advertising audiences
- Limit or improve advertising
- Show advertising that may be more relevant to users
- Understand interactions with advertisements across websites or services
Depending on your location and applicable law, certain advertising or analytics technologies may require your consent before being activated.
4. GOOGLE SERVICES
We may use services provided by Google, including Google Analytics and Google Ads.
These services may use cookies or similar technologies to collect information about website activity and interactions with advertisements.
Google may process information collected through these technologies according to Google’s own privacy policies and settings.
Where enabled, Google Ads technologies may be used for conversion measurement, audience measurement, and remarketing or personalized advertising.
5. META SERVICES
We may use advertising and measurement services provided by Meta, which operates platforms including Facebook and Instagram.
This may include the Meta Pixel or related technologies used to understand website activity, measure advertising conversions, create advertising audiences, and improve advertising campaigns.
Meta may process information received through these technologies according to its own privacy policies and settings.
6. EMAIL MARKETING
If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about PaddlePod products, launches, promotions, company updates, or other news.
We may use a third-party email service provider to manage and deliver these communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Transactional communications concerning orders, payments, shipping, returns, security, or customer service are separate from marketing communications and may still be sent when necessary.
7. HOW WE SHARE INFORMATION
We do not sell personal information for money.
We may disclose information to service providers and business partners when reasonably necessary to operate PaddlePod, including providers that assist with:
- Website hosting and ecommerce
- WooCommerce functionality
- Payment processing
- Shipping and fulfillment
- Package tracking
- Email delivery and marketing
- Website analytics
- Advertising and campaign measurement
- Fraud prevention and security
- Customer support
- Accounting, tax, legal, or other professional services
For example, information necessary to fulfill an order may be provided to shipping and fulfillment services such as Shippo and applicable shipping carriers.
Information may also be disclosed where required by law, legal process, court order, or governmental request, or when reasonably necessary to protect PaddlePod, our customers, or others.
Certain privacy laws define some advertising-related disclosures more broadly as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged. Where applicable, consumers may have rights regarding these practices.
8. PAYMENT PROCESSING
Payments made through our website may be processed by third-party payment providers, including Stripe and PayPal.
These providers may collect and process payment information necessary to authorize and complete transactions.
Their handling of your information is governed by their respective privacy policies and terms.
9. SHIPPING AND ORDER FULFILLMENT
When you place an order, we may share information necessary to deliver your purchase with shipping, fulfillment, and tracking providers.
This information may include your:
- Name
- Shipping address
- Email address
- Phone number, when required
- Order information
- Shipment and tracking information
We share only information reasonably necessary to process and deliver orders and provide related services.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.
This may include retaining information to maintain order and transaction records, provide customer support, comply with tax or accounting obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and our legal or operational requirements.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through or stored by our website or service providers.
12. YOUR PRIVACY CHOICES
Depending on where you live, you may have rights regarding your personal information.
These rights may include the ability to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- A copy of certain information
- Information regarding how your data is used or disclosed
- Opt-out from certain targeted advertising, sale, or sharing practices
- Withdrawal of consent where processing is based on consent
Not every right applies in every jurisdiction or circumstance.
To submit a privacy request, contact us at hello@getpaddlepod.com.
We may need to verify your identity before completing certain requests.
13. COOKIE AND ADVERTISING CHOICES
Depending on the tools enabled on our website, you may be able to manage non-essential cookies through our cookie consent or privacy controls.
You can also adjust cookie settings through your browser. Blocking certain cookies may affect website functionality.
Google and Meta also provide users with controls relating to advertising and personalization through their respective account and advertising settings.
Where required by applicable law, we will provide mechanisms to exercise applicable choices regarding targeted advertising or the sale or sharing of personal information.
14. CHILDREN’S PRIVACY
PaddlePod’s website and online store are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
If you believe a child has provided personal information to us in violation of applicable law, contact us at hello@getpaddlepod.com so we can review the situation and take appropriate action.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrations with third-party websites, platforms, or services.
We do not control the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.
16. INTERNATIONAL VISITORS
PaddlePod is based in the United States.
If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy and data protection laws in those countries may differ from the laws where you live.
17. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy as our website, products, advertising practices, service providers, or legal obligations change.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage visitors to review this policy periodically.
18. CONTACT US
Questions about this Privacy & Cookie Policy or requests regarding your personal information may be sent to:
PaddlePod
Email: hello@getpaddlepod.com
Website: getpaddlepod.com