RETURN POLICY

30-DAY RETURNS

We want you to be happy with your PaddlePod. If it’s not the right fit for you, you may request a return within 30 days of delivery.

To be eligible for a return, your PaddlePod must be returned in its original condition and include the original packaging. Proof of purchase may be required.

RETURN SHIPPING

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

We recommend using a trackable shipping method, as PaddlePod cannot be responsible for return packages that are lost in transit.

HOW TO START A RETURN

To request a return, email us at hello@getpaddlepod.com within 30 days of delivery. Please include your name, order number, and reason for the return.

If your return is approved, we’ll provide instructions for sending your PaddlePod back to us.

Please do not send returns without contacting us first.

REFUNDS

Once we receive and inspect your return, we’ll notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

DAMAGED OR INCORRECT ORDERS

If your PaddlePod arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at hello@getpaddlepod.com with your order number and photos of the issue.

If the problem is our mistake, we’ll make it right at no additional cost to you.

EXCHANGES

We do not currently offer direct exchanges. If you would like a different item, please return the original item in accordance with this policy and place a new order.

APPAREL RETURNS & EXCHANGES

PaddlePod apparel is made to order specifically for you. Because each item is produced on demand, we cannot accept returns or exchanges for incorrect sizing, fit preference, or change of mind.

Please review the size guide and Fit Note on each product before ordering. Sizing varies between styles, and some items may run one or two sizes smaller than standard sizing. When applicable, we clearly note our recommended size adjustment on the product page.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We’ll review it and make it right.

Please note that ordering the wrong size does not qualify as a product defect when the item received matches the size ordered.

QUESTIONS?

Have a question about a return? Contact us at hello@getpaddlepod.com and we’ll be happy to help.

Last updated: September 12, 2026